Spending time and energy on following up on the processes and projects that you are involved in is also part of good business behavior. Follow-up is about finding out if what you delivered gives a desired result.
Follow up can be of value for jobseekers
For example, if you have been to a job interview, it may be a good idea to ask for feedback from the recruiter. That way, you will find out what went well and things that you may need to get better at.
When you follow up and find out facts connected to your workplace, you are also given the opportunity to act proactively at other times. Many companies use online surveys in order to find out how satisfied customers are with the quality and delivery of products and services.
Tip!
In addition to emails with standardized questions where job contacts contribute with feedback, it can also be nice for you to call your contact with a number of follow-up questions. Then do not forget to listen to how they experience the treatment they receive. It shows that you really care about what they think.
A web survey and telephone calls can advantageously also be supplemented in the form of a personal visit. In a follow-up personal meeting with your customer, you not only agree on what is positive, and therefore should be retained. In the relaxed conversation that can then arise, you get information on a deeper level about things that can be developed for the better, which in itself can also be crucial for your relationship to last over time.
Follow-up = courage
How things work internally at your job is also part of business behavior. Follow-up is linked to courage. Courage to find out what your colleagues think.
Tip!
In addition to being called to individual employee interviews where you and your boss go through your personal situation, it may therefore be wise for you and your colleagues to take the initiative to continuously agree on how your joint collaboration works. What do you consider to be good and therefore should be appreciated, and what could be improved?
Own up to your mistakes
Business conduct is not just about how you treat others. It is equally important that you yourself are not treated badly by others. That you and your employees act and react with integrity is important for everyone’s well-being. That you stand up for yourself and your colleagues, you show through what you say, with your body language and the energy you send out.
Tip!
Making mistakes is part of being human. It is how we handle what goes wrong that matters most. If you meet a person who is dissatisfied and who thinks you have done wrong, start by apologizing. The person who complains thinks he has a reason to do so.By showing respect, you will be able to meet on a de-dramatized playing field and then it will be easier to eventually agree, regardless of who is responsible for what went wrong. When all is done, come back with suggestions for improvement and then follow up that these bring results.
Reflection questions
- How careful are you yourself to follow up internally and externally?
- How do you usually proceed when you do this?
- How do you react when you receive positive or negative feedback?
- How do you react when others ask for feedback? Do you spend time, for example, filling in questionnaires?
